I really appreciate the quality customer service that I received at the dealership. My only concern is that I feel as though the service personnel was deceptive regarding a bulb that was needed for my vehicle. I knew that the bulb was blown. I was told that the dealership could change the bulb for a $35 fee. I said no, I was aware that the bulb was out, I had bulbs, and that I could change the bulb myself. The customer service person left. Approximately 15 minutes later, he came to me and stated that the dealership installed a bulb, so that the process could be completed, and was charged $18. I was not happy, because I didn't give permission to the dealership to install a new bulb. I didn't argue, I paid the cost, and I left the dealership. After I left the dealership, I checked my glove compartment where I had bulbs, and one of the bulbs was missing. So, my assumption is, that a bulb that I bought, and not provided by the dealership was used. I have changed the bulbs previously, so I knew how to change the bulb myself. I never gave permission to the dealership to install the bulb, the dealership never asked me if they could install the bulb only behalf. So I ended up getting jammed with paying for a service that I didn't want, didn't request, and my personal things were used, and not the dealership's. So, in my opinion, that part of service was deceptive, because I was never asked a second time or anything explained to me regarding this matter before the bulb was installed. If needed, I will consider coming back to your dealership, but all I ask is that the dealership don't do anything work on my vehicle that I don't request.
Staff pleasant enough but, I came in for a new remote and was told time it would take to do. Also agreed to have a recall repair done. Spent over 3 hours! Was told an equipment problem delayed things for an hour. OK. Understand thing happen but should have been told then, not afterwards. Better communication is important.