I have a 2016 Chevy Silverado truck and I am experiencing troubled with the differential. The reason I know it's the differential is because I've have had 2 Silverado's prior to owning the 2016. The same problem existed with the differential. Every visit I had recently, the technician claims not to hear the rumbling sound/noise I hear. On June 13th the technician rode/drove the truck and had the nerve to say that the noise was coming from the suspension. He is full of it because the suspension should not sound like a ten year old truck. No one is examining the differential-just to make sure everything is okay and that no major accident will occur.
This is my third time taking this survey.... Salesperson, Ms. Sheila Adams, quality of service is exemplary. I appreciate her vast knowledge in the sale of vehicles. And her level of care, and love for the customer.
Dropped car off for Pa. inspection/emissions and oil change, told staff that I would wait for service to be completed. It took 7 HOURS, for an inspection (passed with no service required) and oil change. The work this place does is fine but having a customer sit waiting for his car for 7 hours for such simple service without so much as an update, or a warning that the work would take all day, is the reason I will never come back to this dealership.