e been having problems with this vehicle since I purchased it. You say customer satisfaction is Chevy #1 priority but no one seems to be able to help me every time I have to bring my vehicle back. I have spent a tremendous amount of money on this vehicle since i got it. For a car i only had 1 year i should not be having engine problems. I am very frustrated with this entire process and feel as though i was taken advantage of with this purchase.
Issues supposely fixed by GM trained technicians are coming back after couples months of driving. That is why it is highly inappropriate to take the survey right after the technician work, because we do not know if the work done on the vehicle was performed properly. Driving the car around for few weeks will tell if the job was done properly or not. In my case on 10/28/2017 it wasn’t. Service Stabilitrack came back on my 2011 GMC ACADIA on 12/27/2017.
Too many of my service visits have resulted in front wheel issues. I drive very cautionly & avoid pothouses and excessive stops & starts. I was suprised & frustrated to hear that i have almost $1,900 of work to pass inspection. This is bad news especially so close to Christmas. I'm in for service 2-3 times a year, so advance notice never provided. All my service visits have been long waits. I was there for 4 hours for an inspection to hear such bad news. I had two lug nuts to be damaged of which I paid $10 (Thanks to the parts guy for a discount) for New ones. I was told that the glue must had wore off them & that didn't happen in the shop. I open the passenger door & put my work bag in the seat twice a day for work. Therefore, i look at both sides of the car daily. The lug nut were all matching.
I have share my story with two friends and they were not surprise. I gave been to 2 other Chevy dealers over the last 10 years with no place close to this kind of service repair. I will get a second opinion on the repairs required & prices. You have lost a customer who has a little Paul Revere influence.