my concerns were for a slight play in my steering, what i got was things i did not ask for like cleaning my mass flow and a bill for almost $400.00. and an estimate of over $5000 to correct the steering and suspension. All i wanted to know was why my steering wheel moved laterally about an inch. Next time ill go to a local shop with a lift.
If I could do zero stars i would. We went there to get work done with are AC. We 2 warranties that cover what needed to be done. They did not do honor it ok fine. They claimed that wasn't covered, even though when we called company they said it did. Ok fine. But then they proceeded to charge us almost 200 to run a test even though they knew it was not covered. They proceeded to hold our car hostage even though our original dealship said they would reimburse them because it shouldn't be a charge. The manager had me wait over a half an hour to spent 5 mins saying he wouldnt do anything. no calling the insurance company nothing. IT was a NIGHTMARE and i will never go again or tell anyone anything positive
Staff was very friendly, professional and accommodating! They explained everything in terms that I could understand as the customer and made me feel secure in them getting the work done correctly with expedience. Team Holly is the greatest!!
Pull up write up process was terrible. Chaotic and confusing process. to many steps. I spent longer waiting for the line to move and a service writer to get to me than I would have if I parked, walked in, got to deal with the same service writer I spoke with on the phone, gave them my keys and left.
My experience was great, the Service Advisor Erick Borras was very nice and explain everything very well. I would definitely go back there if I have any other issues. I was in and out unlike other dealers where I have to sit for hours. Thanks for that.
My experience was good except for the fact that a week later someone from the cashier Department called me about a $200 payment that was included in my purchase for an extended warranty I felt somewhat insulted.