I was disappointed that tech could not find out why my brake lights were doing opposite;
When I drove brake lights on, when I hit brake lights would go out. Working as they should now but problem may reoccur. Also for not finding problem service fee was very high.
The technicians were friendly and helpful during the process of getting my car into the service station. However, calling the service department and talking to a real person there is a nightmare. Tried for two days to talk to someone in the service department and was directed to a voicemail the first day and was told a email would be sent the second. I had to physically go up there to be able to talk to someone. It's ironic because the same day I went to go pick up my car and talk to someone, someone from the dealership called me to try to buy my car.
Didn't realize until I got home that tire rotation, that I paid for was NOT done. At least the right rear tire wasn't touched for sure as the same white scrape is in the same place. Can't imagine they would only rotate three tires. And the multi-point vehicle inspection sheet is blank, not one entry. Makes me wonder if even the oil change was done. No new sticker in windshield either. A bit disappointed.
My mother's Saturn Ion needed yearly safety & emission inspections and an oil change. All employees with whom I came in contact were professional, friendly and efficient. My service was performed in a timely manner and at a very good price. I also appreciate the comfortable waiting room. Good job!
After I received a diagnosis and repair quote from my local mechanic, who recommended replacing the engine, I took the car to the dealership for a second opinion. The dealership had a drastically different diagnosis of the problem and repaired the car for essentially the price of the diagnostic test, saving me over $2000.