I was charged about $60 for a oil change. This morning (7/17) my husband rechecked my oil because we are driving to South Carolina in a few days & he noticed that my oil & my filter was never changed. My husband took the car back to Chevy this morning & had them redo the oil change while he was watching; he said the oil was black & thick as it poured out & the filter was black & grimy. Which shows that when I got my last oil change, they (Chevy) couldn't had changed the oil then either. I will NOT be coming back to that site, for everytime I get service done there, there's ALWAYS a problem afterwards. The workers are SCAMMING the customers. Thank God my hubby checked to day, considering we are about to take a 10hour drive down (to SC) & 10 hour drive back home.....soon.
Hi Lukesha, Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (267) 296-4362 so we can work towards a resolution.
The staff was very professional and courteous. In additional, they were able to check my car, make a diagnosis and provide a solution before they closed. Since I wasn't able to get there before 4:00-4:30 pm they advised me to pick up the car and the paperwork at the front. Everyone was very helpful, too Thanks
Scheduled appointment for oil change through website. Took the option of rental car. My service rep is extremely polite. Rental car was not available at the service shop, no one knew what this option pertained to. First day - checked in 0730 hours, at 0915 hours was told there was only one oil filter in stock and that was used the previous day; I could wait for (literally) 2 additional hours for a filter to be brought in or come next day. Second day - first in the shop at 0730 hours, work was done at 1000 hours. Longest filter change wait I ever had...
Hi Apostolos, your satisfaction is our top priority. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (267) 296-4362 so we can work towards a resolution.
The car was brought in for service as a result of a recall notice. The recall work and standard maintenance was performed and we picked the car up on the same day Friday July 6th. The following evening while my 18 year old daughter was driving the car, the engine stopped in the middle of a busy road and she could not restart the car and called home in a panic. She was pushed into a parking lot by other motorists and we drove over to meet her. We called Onstar and they provided some diagnostics and we were able to drive the car home. There were numerous issues provided by Onstar. We had it towed to the dealership on Monday July 9th and the initial assessment was that they could not see any issues with the car. The following day a technician had a similar issue and determined that the starter needed to be replaced. We were disappointed that a 4 month old car with 3,000 miles needed a replacement part and let the dealership know of this. We asked the dealership to accommodate us by providing a spare key and fob at a price that we were quoted from a reputable lock company and they declined to do so. My daughter just texted me and said that one of the issues with the car from last week, the radio display showing information a language other than English is happening again. We are unsure if the problem is with the car itself or the service department at the dealership but the problem is not resolved. We will be communicating with Chevrolet shortly. Hopefully this explanation helps to justify the poor survey response.
Thank you for your feedback, Gregory. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (267) 296-4362 to discuss your concerns, as your satisfaction is of utmost importance to us.
Hi Mr Meissner, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (267) 296-4362 so we can work towards a resolution.
Will not be back to Chapman. After several times (4 to be exact) having my car back for a leaking valve cover (the same cover each time), the last time I dropped my car on June 23rd. I told them they had all week to diagnose the leak, as we were leaving for vacation and would not be back until June 30th. I recieved an update mid-week while on vacation that they'd be replacing a water pump, a heater hose, and again....the same cover. I call June 30th and was told the car is not done and that this is an extensive repair and would need a few more days. I go to the dealer and get a loaner. I received NOT ONE UPDATE from the service team and was treated like I was bothering them when I called for an update. In the end....they had my car for 2 and a half weeks. Unacceptable. Jonathan Hathaway then threw it in my face stating we had a loaner longer then we should have (wrong.....it was warranty work) and that the cover was on National Backorder. I told him an update letting me know that would have been nice. He told me they're not made aware when things are on backorder ??? He was the most arrogant, rude service advisor I've ever dealt with. I asked for a manager while I was there and conveniently he was 'on the phone' and couldn't come out to diffuse the situation. Never ever again.
Thank you for your feedback, Ms. Jennifer. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (267) 296-4362 to discuss your concerns, as your satisfaction is of utmost importance to us.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Chapman Chevrolet and we hope to see you again soon! We are always more than happy to assist you if anything else comes up. Take care!
The service was speedy and thorough. The uber transportation back and forth was very helpful and much appreciated, as it was provided gratis. I tipped the driver both ways, of course, but Chapman paid for the uber. My service assistant Jonathan was kind, courteous and informative. He assisted me with getting a scratch buffed out through the Chapman body shop, and the staff at the body shop were also speedy and helpful, taking care of the scratch in less than 10 minutes. I am very happy with my ongoing experience with Chapman, as well as with the 2016 Malibu Hybrid.